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  • What is my account for?
    Access your account under "My Account" and can view your appointment, re-schedule your appointment
  • How can I access my account?
    In order to access your account, visit the www.reviveph.wixsite.com/clinic home page and click on "login" at the top right-hand corner. Then enter your email address and password
  • What if I receive the message "email / password incorrect"?"
    If you receive the message "email / password incorrect", make sure that you are loging in with the email address that you used to register with ReviVe Skin & Aesthetics. If you verified that you are using the correct email address, the issue might be that your password is incorrect. You can reset your password by clicking on "Forgot Password?". You will then receive an email with a link to reset your password. If you don't receive this email (check your spam folder), you most likely don't have a Revive account. You might have subscribed to the Newsletter without having created a Revive account. In this case, create an account by clicking on "register". I still have a question, how can I contact a client support? You can contact us at 0930-461-2299 / 0906-184-0007 or via email at reviveph.clinic@gmail.com. We are more than happy to assist you with any of your question
  • How does ReviVe's Deal works?
    1.) Buy: Snap up your desired deal by clicking on the “Pay now!” button to buy a ReviVe’s voucher 2.) Pass it on: Tell your friends about ReviVe’s Deal and make the most of your city with collective buying power! 3.) No printout required: Show your voucher on your mobile phone when you redeem your voucher. Save paper and enjoy the convenience of buying and redeeming ReviVe’s Deal vouchers on the go!
  • I like a deal being displayed - how do I get it?
    Shopping at ReviVe’s Deal is very easy. Just follow these steps: Click on the deal that you like and read the deal description and fine print thoroughly as it contains important deal information. If you wish to purchase the deal, click Pay Now Button. Log in to your account and enter your details. If you are a new user, enter your payment address and payment details. Check that all information is correct and click on "submit order".
  • What happens after I buy?
    After payment is verified, e-voucher will be sent to your email within 24 to 48 hours. You can easily redeem from your phone. No printout required. Download the voucher from your phone and present to us to redeem, together with your valid I.D
  • Where is my voucher?
    After your purchase, you will then be able to access your voucher at your email address that you used to register with us
  • Can I buy a deal as a gift?
    Yes! You can give our vouchers as a gift to a friend. Our vouchers are transferrable. Moreover, only the original price is written on the voucher, not the price you bought it for, thus making it a perfect gift. Just follow these steps: If you purchase our vouchers as a gift to a friend, please present a print copy of voucher and photo copy of your 1 Valid ID (signed with date). Or email us, that you are requesting a change of name of your voucher.
  • Do I need to print my voucher?
    You can easily redeem from your phone. No printout required. Open your email in your mobile. Download your voucher and present it to the merchant on your phone when you claim it.
  • What are the payment method?
    To bring you the best online shopping experience, we offer multiple payment methods: ​ Credit/ Debit Card CoinsPH G-Cash Smart Money PayMaya 7-11 Remittance (Western Union, Moneygram, LBC, Palawan) Bank Deposit Payment (BPI, PSBANK)
  • I don't know how to book my appointment, can you do it for me?"
    Yes! Pls. email / call or txt all the information that we need; Follow this details: Name: Email Address: Mobile No.: Service / Treatment: Payment Method: Date / Time of Appointment:
  • I don't have a credit card. How can I schedule an appointment?
    Deposits are accepted via paypal.me/revivecenter Please email at reviveph.clinic@gmail.com with your appointment request and we will do our best to accommodate you via email.
  • Do I have to pay for the whole service on my credit card when I book my appointment?
    We require a P500 to P3,000 Security/Reservation Deposit for all clients. This deposit will be deducted from your final total when checking out. This deposit will be sent via email Invoice and is due within notified due date. If you need to cancel, your deposit is 100% refundable when you follow the ReviVe Invoice Terms & Conditions. ​ ​ Require Reservation Deposits: P500 - P3,000 Reservation Deposit for ALL new clients. P1,000 Reservation Deposit required for existing clients who have violated our Cancellation Policy. P500 Reservation Deposit required for existing clients ​ To send the payment at PayPal, kindly visit https://www.paypal.me/revivecenter ​ ReviVe Invoice Terms and Conditions Please pay Invoice by payment due date to confirm your appointment. Appointments with non-paid Invoices may be cancelled at our will. Deposits are 100% Refundable when you follow our PayPal Invoice Terms & Conditions.
  • E-mail Reservation Services
    We offer E-mail reservations as a courtesy to our clients. E-mail reservations will follow all other Policies and Cancellation Policies. We will need just a few client details for our records in order to proceed further to secure your reservation. Please provide us with the following: - Full Name - Contact Number - Interested Service / Treatment - Date / Time After we have received this information, we will further coordinate your booking. We will require a P500 - P3,000 Reservation Deposit for all first time E-Mail Reservation users, sent by revive invoice in order to secure your reservation. Please Note, this invoice will need to be paid within 1 hour of delivery to reserve your appointment/s. If your appointment/s is on the same day as your E-Mail Booking, we will need immediate payment. If payment is not received after this time, we will cancel your reservation, and all future bookings will be mandatory done over the phone at 0930-461-2299 / 0906-184-0007. Deposits are 100% Refundable when you follow our ReviVe Invoice Terms & conditions.
  • Pre- Appointment Cancellations and Rescheduling
    You may cancel or reschedule your booking at any time before it has been confirmed. Once confirmed, you may only cancel or reschedule up to twenty-four (48) hours before your appointment is scheduled to begin without any penalty.
  • No-Show or Late Cancel
    Your Reservation Deposit will be forfeited if you "No-Show" (fail to arrive without notification) or "Late Cancel" (Please give us ample time to adjust or cancel your appointments. For example, if you book a Facial (60 minutes) you have up to 1 hour BEFORE your scheduled appointment time to notify the clinic of your cancellation to avoid a "Late Cancel". In certain conditions, a 50% deposits for "Late Cancels" will be saved to your account for your future use. If you have any other questions or need these policies verbally explained, please feel free to give us a call at 09430-461-2299 / 0906-184-0007.
  • Cancellation or Rescheduling Between Twenty-Eight (28) hours
    For any cancellation or rescheduling between twenty-four (24) hours and four (4) hours prior to the scheduled appointment, 50% of the collected deposit will be forfeited and you will be required to top-up the deposit before we reschedule another appointment. Please notify us via email at reviveph.clinic@gmail.com or call/txt at 0930-461-2299 or 0906-184-0007 to cancel/reschedule your appointments, this must be done 48 hours before your scheduled appointment time to SAVE your 100% Deposit.
  • Cancellation or Rescheduling Less Than Six (6) hours
    For any cancellation or rescheduling less than six (6) hours prior to the scheduled appointment, 100% of the collected deposit will be forfeited and you will be required to pay another deposit before we reschedule another appointment. Please notify us via email at reviveph.clinic@gmail.com or call/txt at 0930-461-2299 or 0906-184-0007 to cancel/reschedule your appointments, this must be done 48 hours before your scheduled appointment time to SAVE your 100% Deposit.
  • For single treatments
    As it is our policy to confirm the treatment(s) and price(s) upon the receipt of the deposit and prior to the commencement of treatment, we strictly do not entertain any requests for exchanges or refunds once treatment has begun.
  • For prepaid package and promo package treatments
    We may entertain requests to exchange prepaid packages at our sole discretion. In the event that the existing package is to be changed to another of a higher value, you will be required to top-up the price difference. We do not provide any refunds for the exchanging of an existing package for another of a lower value. If the prepaid package has been partially used, the value of the existing package will be determined by deducting the regular ala carte price of the service(s) already consumed. We provide a one-week cooling period from the date of purchase for our customers to seek a full refund of payment should they wish to cancel their prepaid package treatments, subject to the following conditions: * We do not provide any refunds after the expiry of the one-week cooling period.
  • Transfers
    We may entertain requests for the transfer of prepaid package and promo package treatments (or any unused balance thereof) at our sole discretion, subject to the provision of full and accurate information in relation to the proposed transferee.

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